Refund Policy

This Refund Policy applies to all orders placed through this website, outlining the conditions for refund requests, processing procedures, and relevant rules.

Due to ongoing losses, the merchant has decided to clear out all inventory at a loss; consequently, all products are currently being sold as part of a clearance event.

Refund Eligibility

Customers may apply for a refund if any of the following occur after receiving the goods:

• The product was damaged during transit
• The wrong item was received or the item does not match the order
• The product has significant quality issues that prevent normal use

Due to the nature of clearance sales, minor cosmetic imperfections or packaging issues generally do not qualify as grounds for a refund.

Refund Application Period

Customers may submit a refund request within 30 days of signing for the delivery.

Requests submitted after this period may not be accepted; we recommend contacting customer service as soon as an issue is discovered.

Refund Review Process

Once a refund request is submitted, it will be processed according to the following steps:

• Verification of order information
• Review of the issue description and supporting evidence
• Assessment of eligibility against refund criteria
• Proceeding to the next stage of processing

Upon approval, the refund execution phase begins.

Refund Processing Time

Once approved, refunds are generally returned to the original payment account within 3 business days.

The actual time it takes for funds to appear in your account may vary depending on the payment channel or bank processing times.

Return Instructions

In some cases, we may require the customer to return the item; the necessity of a return is determined based on the specific circumstances of the issue.

If a return is required, we will provide the appropriate return instructions.

Non-Refundable Situations

Refunds are generally not supported in the following cases:

• Personal reasons (e.g., change of mind, accidental purchase, etc.)
• Products that have been used normally or damaged by the user
• Orders that fall outside the refund application period

Service Statement

We value every customer’s legitimate concerns and are committed to continuously optimizing our processes to improve the refund and after-sales experience.